Privacy policy

  1. Introduction
    1. Hydro International plc whose registered office is at Shearwater House, Clevedon Hall Estate, Clevedon, North Somerset, BS21 7RD (we and us) are committed to protecting and respecting your privacy.
    2. This policy (together with our website Terms of Use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
    3. For the purpose of the Data Protection Act 1998, the data controller is us.
  2. Information we may collect from you
    1. We may collect and process the following data about you:
      1. information that you provide by filling in forms on our website (the Site), including, but not limited to, information provided at the time of requesting or subscribing to any service, posting material, or becoming a registered user or if you enter any competition or promotion sponsored by us
      2. information from surveys that we use for research purposes, if you choose to respond to them;
      3. communications you send to us, for example to report a problem with or submit a comment regarding the Site; and
      4. details of your visits to the Site, including, but not limited to, traffic data, location data and the resources that you access.
  3. IP addresses and cookies
    1. We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
    2. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Site and to deliver a better and more personalised service. They enable us to:
      1. estimate our audience size and usage pattern;
      2. store information about your preferences, and so allow us to customise the Site according to your individual interests;
      3. speed up your searches; and
      4. recognise you when you return to the Site.
    3. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use the Site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website:
  4. How we process and store your information
    1. The data that we collect from you is processed by staff who work either for us or one of our group companies or for one of our service providers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
    2. Where we have given you (or where you have chosen) a password which enables you to access certain features or parts of the Site, you are responsible for keeping this password confidential. You must not share the password with anyone.
    3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Remember to close your browser when you have finished your user session. This will help to ensure that others do not access your personal information if you share your computer or use a computer in a public places such as a library or internet café.
  5. Uses made of your information
    1. We use information held about you in the following ways:
      1. to provide you with information, products or services that you request from us or which we feel may interest you, where you have indicated that you wish to be contacted for such purposes by [post, email, telephone or other means of electronic communication];
      2. to ensure that content from the Site is presented in the most effective manner for you and for your computer;
      3. to allow you to participate in any interactive features of our services, when you choose to do so; and
      4. to notify you about changes to our services.
    2. If you do not want us to use your data for direct marketing purposes please check or un-check (as directed) the relevant box situated on the form on which we collect your data.
  6. Disclosure of your information
    1. We may disclose your personal information to any affiliated company within our group.
    2. We may disclose your personal information to third parties:
      1. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
      2. if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or
      3. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website Terms of Use or Trading Terms or other agreements; or to protect our rights, property, or safety or those of our customers or other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  7. Your rights
    1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data or by following the [unsubscribe link] on any marketing emails we send you. You can also exercise the right at any time by contacting us at;  Hydro International, Shearwater House, Clevedon Hall Estate, Victoria Road, Clevedon, BS21 7RD.
    2. The Site may, from time to time, contain hyperlinks to and from internet sites operated by other organisations. If you follow a hyperlink to any of these sites, please note that they will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to such sites.
  8. Access to your information
    1. The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee not exceeding £10 to meet our costs in providing you with details of the information we hold about you.
  9. How to contact us
    1. If you have any questions, comments or requests regarding this privacy policy, please feel free to contact us in any of the following ways:
      by email at 
      by telephone on 01275 878371 between the hours of 0900 and 1730
      by writing to us at:

      Hydro International
      Shearwater House
      Clevedon Hall Estate
      Victoria Road
      BS21 7RD

  10. Updates
    1. We reserve the right to change this privacy policy from time to time by changing it on the Site. This privacy policy was last updated on 4 May 2011.